Appendix 2: Reporting basis continued
Completeness
Reporting was not forthcoming or incomplete in some cases. Often newly-acquired production units need to improve their reporting system, especially on complaint and incident registration, accident severity and COD measurement. In order to provide a realistic representation of Heineken’s total environmental impact, the missing data have been estimated in accordance with our internal procedures for incomplete reports. Some data have been estimated by our operating companies. Production units that did not report have been listed in a footnote and estimates were included.
