What we delivered

In production, our accident frequency rate for company personnel improved from 2.6 accidents per 100 FTEs in 2007 to 2.4 in 2008. Approximately half of our production units met the 2008 Company target of a maximum of 2.0 accidents per 100 FTEs. Next year, the new acquisitions (mainly Scottish & Newcastle) will negatively impact our performance as they had an accident frequency of 2.7 accidents per 100 FTEs in 2008 group figures.

The severity of the recorded accidents of company personnel in production improved from 68 lost calendar days per 100 FTEs in 2007 to 55 lost days in 2008. More than half of the production sites met the Company guide value of 40 lost days per 100 FTEs. The new acquisitions (mainly Scottish & Newcastle) had a similar figure of 54 lost calendar days per 100 FTEs.

The number of accidents involving contractor personnel increased from 143 in 2007 to 180 in 2008. This remains a point of continuous attention for future safety activities.

Regrettably, there were five fatal accidents in 2008 (two Heineken employees of whom one in production and three contractors of whom one in production). A brewery employee in München (Germany) died from CO2 intoxication. In Russia, an employee working in the Sales and Commerce department lost his life in a road traffic accident. In Kaduna (Nigeria), a contracted safety guard died when a fence collapsed. In Montpellier (France), a contractor in distribution died as a result of an accident during lifting and loading operations. In Krusovice (Czech Republic), a third-party truck driver sustained fatal injuries following a collision with a forklift truck.

Safety data on production units
Heineken Group

Parameters (absolute values)	Unit	2006	2007	2008*
Fatalities of Company personnel	Cases	0	1	1
Fatalities of Contractor personnel	Cases	1	1	1
Permanent disabilities of Company personnel	Cases	3	6	2
Fatalities of Company personnel in commuting	Cases	2	0	0
Accidents of Company personnel	Cases	677	633	690
Accidents of Contractor personnel	Cases	84	143	180
Lost days of Company personnel	Days	15,490	16,336	15,437
Production workforce (FTE)	FTEs	24,936	24,647	28,054

Performance indicators (average values)
Accident frequency	Cases/100 FTE	2.7	2.6	2.4
Targets accident frequency	Cases/100 FTE				2.0
Accident severity	Days/100 FTE	62	68	55
Guide values accident severity	Days/100 FTE				40

*: Performance data (average values) of 2008 relate to the companies that were part of the Heineken Group in 2007 and therefore exclude acquisitions in 2008.

Safety of installations*

The majority of reported environmental and safety incidents related to waste water issues. In most instances, the quality of the effluent exceeded legal limits. Twelve production units had to pay fines because of one or more environmental incidents. The associated amount of fines paid in 2008 was €646,000 (in 2007: €1,270,000).

In total, 10 production units reported one or more violations of local safety regulations. Fines were imposed in four of these cases. The total sum amounted to €10,300 (in 2007: €32,600).

The number of registered environmental complaints for nuisance caused by noise, odour emissions and waste water discharges increased from 37 in 2007 to 74 in 2008. This is mainly the result of new acquisitions (mainly Scottish & Newcastle) in 2008. It has been noted during audits that not all operations have appropriate procedures in place which may lead to under reporting of this figure.